Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between you and [LEGAL ENTITY NAME](“Tenon,” “we,” “us”), operator of the Tenon platform at app.tenoncre.com and related services (the “Service”). By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you’re authorized to bind that organization.

Where your organization has signed a separate written agreement with us for the Service, that agreement controls to the extent it conflicts with these Terms.

The Service uses email-based sign-in (a “magic link”) — your email address is your identity. Broker organizations are provisioned by us; teammates join by invitation; buyers enter a room through a link shared by the broker or a public teaser page. We do not offer open self-service account creation during the pilot.

You’re responsible for activity that occurs through your email and for keeping access to your inbox secure. Tell us promptly if you believe an account has been compromised. You must be at least 18 and able to form a binding contract.

The Service lets a broker organize a deal into a room and share it with buyers under a tiered visibility model. Depending on configuration, the Service may provide:

• AI-generated deal summaries and document organization, produced at intake and stored;
• a “smart-ask” question bar that answers from the room’s documents and cites its sources;
• a human question-and-answer thread between buyer and broker;
• engagement signals visible only to the broker (which documents were viewed, time in the room, and similar activity);
• notifications by email about room activity.

We may add, change, or remove features. We aim for high availability but do not guarantee the Service will be uninterrupted or error-free.

Brokers are responsible for the accuracy of the deal information and documents they upload, for having the right to share them, and for deciding who may access a room and at which visibility tier. You are responsible for your own compliance with real-estate, securities, advertising, and confidentiality laws applicable to a listing or offering.

Buyers may use materials in a room only to evaluate the transaction presented, must honor any confidentiality agreement gating the room, and may not redistribute documents outside the permissions granted.

You agree not to:

• access a room, document, or account you have not been authorized to access, or attempt to defeat the Service’s visibility controls;
• scrape, bulk-download, or systematically extract content except as the Service’s features allow;
• reverse-engineer, probe, or disrupt the Service, or circumvent rate limits or security measures;
• upload malware, or content that is unlawful, infringing, or that you lack the right to share;
• use the Service to send unsolicited bulk messages or for any purpose the Service is not intended to serve;
• misuse the AI features — for example, to attempt to extract another party’s private information or to generate content presented as Tenon’s advice.

You (or your organization) retain all rights to the deals, documents, questions, and other content you submit (“Your Content”). You grant us a limited, non-exclusive license to host, process, display, and transmit Your Content solely to operate and provide the Service to you and the people you authorize — including generating summaries, an index, and answers for the room.

We do not use deal documents to train shared or third-party AI models. How Your Content is processed, including our AI subprocessor, is described in our Privacy Policy and Data Processing Addendum.

The Service is built around a visibility model: content is separated across public-teaser, shared-room, and broker-private tiers, and we design the Service so that broker-private information (such as engagement signals) is not reachable from a buyer or anonymous session. Access to any room may also be gated by a confidentiality agreement the broker configures.

Nothing in the Service replaces your own confidentiality, NDA, or offering-process obligations. You are responsible for deciding what to place in each tier.

The AI features answer from the documents in a room and are designed to cite their sources and to decline when the documents don’t contain an answer. Even so, AI output can be incomplete or wrong. The summaries and answers are informational only, are not investment, legal, tax, or professional advice, and are not a substitute for your own review of the source documents and your own due diligence. Do not rely on an AI answer without verifying it against the underlying document it cites.

Tenon is a software platform. We are not a real-estate broker, dealer, investment adviser, or fiduciary, and using the Service creates no such relationship between you and us. Any transaction is solely between the broker, the seller, and the buyer. We make no representation about any property, valuation, price, or the merits of any deal presented through the Service.

The Service runs on third-party infrastructure and providers (for hosting, database and storage, AI processing, and email delivery). Their handling of data is described in our Privacy Policy and DPA. We are not responsible for third-party services outside the Service, including any external site a link points to.

Fees, if any, are as separately agreed in writing with your organization. During the pilot, the Service or portions of it may be provided at no charge, and we may change or introduce fees on reasonable notice. [CONFIRM FEE / BILLING TERMS — pricing not yet set; no pricing is stated in-product by design].

The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty regarding accuracy, availability, or that AI output is complete or correct, to the fullest extent permitted by law.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or relating to the Service. Our total liability arising out of or relating to the Service will not exceed [LIABILITY CAP — e.g. amounts paid in the prior 12 months, or a fixed floor for the free pilot].

You will defend and indemnify us against third-party claims arising from Your Content, your use of the Service in violation of these Terms, or your violation of law or the rights of a third party. [REVIEW indemnity scope and any mutual carve-outs].

You may stop using the Service at any time. We may suspend or terminate access for a violation of these Terms, to protect the Service or its users, or as required by law. On termination, the license you grant us ends except as needed to complete processing already underway, to comply with law, or as described in the DPA regarding return or deletion of data. Sections that by their nature should survive termination will survive.

We may update these Terms. If we make a material change, we’ll take reasonable steps to let you know (for example, by updating the effective date above and, where appropriate, notifying you). Continued use after a change means you accept the updated Terms.

These Terms are governed by the laws of [GOVERNING-LAW JURISDICTION], without regard to conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the courts located in [VENUE]. [DECIDE: arbitration vs. courts; class-action waiver; consumer-law carve-outs].

Questions about these Terms: legal@tenoncre.com [CONFIRM legal contact address and mailing address].